This Privacy Policy explains how E7GZ (the "App", "we", "us" or "our") collects, uses, discloses and protects the personal data of people who download, register for or use the App and its services. It applies to all users of the App, including players who book venues and join matches, and venue owners who list and manage their venues through the App. By creating an account or using the App you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the App.
1. Definitions
- "App" means the E7GZ mobile application and any related web interfaces we operate.
- "Personal Data" means any information relating to an identified or identifiable natural person.
- "User", "Player" means any person who registers an account to book venues or join matches.
- "Owner" means a user who lists one or more venues on the App and manages their availability and bookings.
- "Booking" means a reservation of a slot at a Venue made through the App.
- "Match" means a sporting event created or joined by users through the App.
- "Venue" means a stadium, pitch, court or similar sports facility listed on the App.
- "PDPL" means the Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations.
2. Data Controller
E7GZ is the controller of your Personal Data processed through the App. You can reach us with any privacy question or request at e7gzsupport@gmail.com.
3. Information We Collect
We collect only the information we need to operate the App and provide its services.
3.1 Account and profile data
When you register we collect your first name, last name, username, email address, phone number and password. Your password is stored only in hashed form; we never see or store it in plain text. If you later complete or edit your profile, we collect any additional details you choose to add.
3.2 Verification data
To verify your account we may send one-time passcodes (OTP) by email or SMS. We log that a verification attempt was made, when it happened and whether it succeeded, together with the contact channel used. Verification codes themselves are short-lived and stored in a form that cannot be reused.
3.3 Booking and transaction records
When you book a Venue we record the venue, slot time, price, booking status, cancellation status, refund status and the timestamps of every change. This history is visible to you in the App and is needed to resolve disputes and comply with accounting and tax obligations.
3.4 Payment information
Card payments are handled by third-party payment service providers. We do not receive or store full card numbers. We retain a reference to each transaction (identifier, amount, currency, method such as card or mobile wallet, and outcome) so we can confirm payments, process refunds and handle chargebacks. For mobile wallet payments such as Vodafone Cash, the payment is completed through the provider's flow and we store the same transaction reference data.
3.5 Location data
The App uses maps to help you discover Venues near you. If you grant location permission, we use your device location to sort and filter nearby results and to display directions. Location permission is optional: without it you can still search by city, area or name. We do not build a continuous history of your precise movements. Map imagery and geocoding are provided through Google Maps, which processes technical data under its own terms when the map loads.
3.6 Matches and social features
If you create or join a Match we process your participation, the players list, invitations, kicks and the match details you provide. Other participants can see your username and basic profile information as part of the match.
3.7 Chat and communications
Messages you send in match chats and direct conversations, and any reports you submit about other users or content, are processed to deliver the messaging feature, maintain safety and handle abuse complaints.
3.8 Owner and venue data
If you register as an Owner we additionally process the venues you list: names, addresses, locations, images, prices, opening schedules, descriptions, amenities and the approval status assigned during our review of submitted venues. We also process walk-in bookings recorded by Owners.
3.9 Device, log and usage data
Like most online services we automatically receive technical data when you use the App: device model, operating system and version, app version, language, IP address, crash reports, and events such as screens opened or actions taken inside the App. We use this data to keep the service working, secure and improving.
4. Legal Bases for Processing
Under the PDPL we process your Personal Data on the following bases:
- Performance of a contract: to create and manage your account, process Bookings, payments and refunds, deliver chat and notifications, and provide the features you request.
- Consent: where you explicitly agree, for example when agreeing to these policies during sign-up, granting location permission, or choosing to receive optional communications. You may withdraw consent at any time without affecting prior processing.
- Legitimate interests: to secure the App, prevent fraud and abuse, maintain service integrity, and defend legal claims, always balanced against your rights.
- Legal obligation: to comply with applicable Egyptian laws, accounting and tax requirements, and lawful requests from competent authorities.
5. How We Use Your Information
- Create, operate and secure your account and authenticate you.
- Present Venues, process Bookings, cancellations and refunds according to the published rules.
- Take and confirm payments and handle failed or reversed transactions.
- Enable Matches: creation, joining, invitations, capacity management and updates.
- Deliver in-app notifications about bookings, matches, payments and account activity.
- Provide chat between users involved in the same match or conversation.
- Review Owner-submitted venues before publication and monitor compliance afterwards.
- Investigate reports, enforce our Terms of Use and protect users from fraud and abuse.
- Diagnose crashes and errors, measure performance and improve features.
- Respond to support requests sent to e7gzsupport@gmail.com.
- Comply with legal obligations and establish, exercise or defend legal claims.
We do not sell your Personal Data. We do not use your Personal Data for behavioral advertising, and we do not allow advertising trackers inside the App.
6. How We Share Information
We share Personal Data only as described below.
- With venue Owners: when you book a Venue, the Owner receives the details needed to host you, typically your name, contact number, booking time and number of players. Owners may not use this data for unrelated purposes.
- With other Users: other participants in a Match or conversation can see your username and the profile details you make visible. In direct conversations, the recipient sees what you send.
- Service providers: companies that help us run the App, including cloud hosting (our backend currently runs on Render, which operates infrastructure outside Egypt), map and geocoding services (Google Maps), SMS/email delivery for OTP and notifications, and payment processing providers. These processors act on our instructions under contractual confidentiality and security obligations.
- Professional advisers and authorities: auditors, lawyers, and competent Egyptian authorities, courts or law enforcement, where disclosure is required by law, necessary to protect rights, property or safety, or in response to a valid legal request.
- Business transfers: if we undergo a merger, acquisition or asset sale, Personal Data may be transferred subject to this Privacy Policy unless you are notified otherwise.
7. International Data Transfers
Our hosting and some of our providers may be located outside Egypt. When Personal Data is transferred outside Egypt we take steps to ensure it receives adequate protection consistent with the PDPL, including contracting on terms that require confidentiality, security measures and processing limited to our instructions.
8. Data Retention
- Account and profile data: kept while your account is active, and up to 30 days after account deletion to complete closure, after which it is deleted or anonymized.
- Verification logs: kept for up to 12 months for security and abuse prevention.
- Booking and transaction records: kept for up to 5 years after the transaction, consistent with Egyptian accounting and tax documentation practice.
- Payment references: kept as long as needed to administer payments, refunds, disputes and legal retention duties.
- Chat messages: kept until you delete your account; deleted accounts remove access to your messages in normal operations.
- Reports and enforcement records: kept for up to 24 months after resolution.
- Crash and diagnostic logs: kept for up to 12 months.
We may retain limited data longer where required by law or to resolve an open dispute, in which case it is isolated from active use.
9. How We Protect Your Data
- All traffic between the App and our servers is encrypted in transit using TLS.
- Passwords are stored only as salted hashes; session tokens are stored on your device using secure storage mechanisms provided by the operating system.
- Access to production data is restricted to authorized personnel who need it to do their jobs.
- We apply technical and organizational measures appropriate to the risk, and review them regularly.
No method of transmission or storage is completely secure. If a personal data breach is likely to cause harm to your rights, we will notify you and the competent authority as required by the PDPL.
10. Your Rights
Subject to the conditions and exceptions in the PDPL, you have the right to:
- Access the Personal Data we hold about you and obtain a copy.
- Rectify inaccurate or incomplete Personal Data.
- Erase Personal Data where no legal ground requires us to keep it.
- Restrict or object to certain processing, including processing based on legitimate interests.
- Withdraw consent you previously gave, without affecting the lawfulness of processing done before withdrawal.
- Obtain your data in a structured, commonly used format where technically feasible.
You can exercise many of these rights directly in the App: you can edit your profile, delete favorites, cancel bookings and delete your account. For anything else, contact e7gzsupport@gmail.com from the email registered to your account. We will respond within the period set by applicable law, normally no more than 30 days. If you believe your rights were violated you may lodge a complaint with the competent data protection authority in Egypt.
Deleting your account removes your profile and prevents further use of your data. Some records described in section 8 will be retained where legally required.
11. Children's Privacy
The App is not directed to anyone under 18 years of age, and our Terms of Use require users to be at least 18. We do not knowingly collect Personal Data from children under 18. If we learn that we have collected such data we will delete it promptly. If you believe a minor has created an account, contact us at e7gzsupport@gmail.com.
12. Device Permissions and Local Storage
The App requests permissions only when a feature needs them:
- Location: to show Venues near you and enable distance sorting. Optional and revocable from system settings.
- Photos/media: to let you select images for your profile or venue listings. Optional.
- Notifications: to inform you about bookings, matches and payments. Optional.
We also store small amounts of data locally on your device (for example your chosen language, theme preference and authentication token) using platform storage facilities. This data stays on your device except for the authentication token, which is sent to our servers to identify your session.
13. Third-Party Content
The App displays map tiles and venue images hosted by third parties and links to external flows such as payment pages. Those third parties process data under their own policies when you interact with them. We encourage you to read them.
14. Changes to This Policy
We may update this Privacy Policy as the service evolves or the law requires. When we make material changes we will notify you through the App or by other reasonable means before they take effect, and update the effective date above. Continued use after the new policy takes effect constitutes acceptance. Where changes require fresh consent under the PDPL, we will ask for it.
15. Contact Us
For questions, requests or complaints regarding this Privacy Policy or our handling of your Personal Data, contact us at e7gzsupport@gmail.com.