These Terms of Use ("Terms") form a binding agreement between you and E7GZ, the operator of the E7GZ App (the "App"). They govern your access to and use of the App and any services provided through it, including venue bookings, matches, chat and payments. By downloading, registering for or using the App you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.
1. Definitions
- "App" means the E7GZ mobile application and related services we operate.
- "We", "us" means E7GZ, operator of the App.
- "User" means any person who uses the App, whether as a Player or an Owner.
- "Player" means a user who books Venues, creates Matches or joins Matches.
- "Owner" means a user who lists a Venue on the App and manages its availability.
- "Venue" means a stadium, pitch, court or similar sports facility listed on the App.
- "Booking" means a confirmed reservation of a slot at a Venue made through the App.
- "Slot" means a specific date and time period offered at a Venue.
- "Kickoff" means the start time of the booked Slot.
- "Match" means a sporting event created or joined by Players through the App.
2. Eligibility and Accounts
You must be at least 18 years old to use the App. By registering you confirm that you meet this requirement and that all information you provide — including your name, username, email address and phone number — is accurate, current and complete. You are responsible for keeping your credentials confidential, for all activity under your account, and for notifying us promptly at e7gzsupport@gmail.com if you suspect unauthorized access. You may not transfer your account to another person, create an account for someone else, or impersonate any person or entity. We may refuse registration or close an account that violates these Terms or applicable law.
3. Nature of the Service
E7GZ is a marketplace and communication platform. We connect Players with Owners and enable bookings, matches, messaging and payments through the App. We do not own, operate, manage or control any Venue listed on the App. Owners are solely responsible for the accuracy of their listings, the availability they publish, the condition and safety of their premises, and their compliance with all laws applicable to operating their business. We review venues submitted by Owners before publishing them and may reject or later deactivate any listing, but our review does not make us responsible for a Venue's legality, quality or safety.
4. Acceptable Use
When using the App you agree not to:
- Provide false, inaccurate or misleading information, or create fake bookings.
- Use the App for any unlawful purpose or in violation of Egyptian law.
- Harass, threaten, insult or defame other users, or send spam through chat or invitations.
- Book slots commercially for resale without the Owner's written consent.
- Attempt to manipulate ratings, reviews, match capacity or search results.
- Interfere with the App's operation, probe or scan its security, bypass authentication, scrape data or reverse engineer any part of the service.
- Upload content that is illegal, infringing, obscene, hateful or harmful to minors.
- Use another person's account or payment instruments without authorization.
We may investigate suspected violations, remove content, limit features, suspend accounts and cooperate with authorities where required by law.
5. Bookings
A Booking is created when you select an available Slot, complete the required payment confirmation flow, and receive a booking confirmation in the App. The Booking covers only the Slot you reserved; access outside it is subject to the Owner's policies. Prices shown on the App are set by Owners in Egyptian pounds (EGP) and include applicable taxes unless stated otherwise. Availability is managed by Owners; if a Slot becomes unavailable after you book because of an Owner-side error or closure, section 6 applies. It is your responsibility to arrive on time with everything needed for your session and to comply with the Venue's house rules.
6. Cancellations and Refunds
The following cancellation policy applies to standard Bookings:
- If you cancel within the first hour after making the Booking, you receive a 100% refund.
- If you cancel 24 hours or more before Kickoff, you receive a 100% refund.
- If you cancel between 24 and 6 hours before Kickoff, you receive a 50% refund.
- If you cancel less than 6 hours before Kickoff, no refund is issued.
- If you do not show up for the Booking, no refund is issued.
- If the Owner cancels the Booking, or the Venue becomes unavailable or closes for reasons not attributable to you, you receive a 100% refund regardless of timing.
Approved refunds are returned to the original payment method within 7 to 14 business days, depending on your bank or wallet provider. Where a Booking was paid fully by wallet credit and technical reversal is impossible, we will contact you to arrange a reasonable alternative. These rules apply unless a specific Venue publishes different rules that are clearly displayed before you pay, in which case those displayed rules govern that Booking.
7. Payments
Bookings are paid through the App using the methods made available at checkout, which currently include cards (Visa, Mastercard) and supported mobile wallets such as Vodafone Cash. Payment processing is performed by third-party providers; we do not store full card details. You authorize the charge for each Booking you confirm. If a payment fails, the Booking is not confirmed until payment succeeds. Unpaid or reversed charges may lead to cancellation of affected Bookings and suspension of the account. Fraudulent payment activity may be reported to competent authorities.
8. Matches
Players may create Matches at or around Venues and invite others to join. The Match creator sets the details, capacity and visibility of the Match and is responsible for managing it fairly, removing players only for valid reasons, and updating or canceling it promptly when plans change. Joining a Match does not create any employment, agency or partnership relationship. Participation in any physical sporting activity is at your own risk; you should assess your fitness, follow the rules of play and respect other participants. Any side arrangements between players — splitting costs, sharing equipment or transportation — are strictly between them and not the responsibility of E7GZ.
9. Chat and Community Conduct
Chat features exist to coordinate matches and communicate about bookings. You own the messages you send and are responsible for their content. Prohibited conduct includes harassment, hate speech, threats, sexual content, advertising and spam, sharing other people's personal information, and any illegal activity. We may monitor reports from users and, where reasonably necessary to enforce these Terms or comply with law, review reported conversations. We may remove messages and restrict or suspend accounts that violate this section.
10. Obligations of Venue Owners
Owners represent and warrant that:
- They lawfully own, lease or operate each Venue they list and hold all licenses required to run it.
- Listing information — photos, location, prices, amenities and schedules — is accurate and kept up to date.
- Published Slots reflect genuine availability, and confirmed Bookings will be honored.
- The premises are safe, clean and compliant with applicable health, safety and building requirements.
- They will treat all users fairly and not demand off-platform payments or discriminate unlawfully.
Submitted listings go through our approval process before publication; we may request corrections, reject listings or deactivate them afterwards for violations. Repeated violations may result in permanent removal of the account and withholding of pending payouts connected to refunded or disputed Bookings.
11. Reviews and Ratings
Users may rate and review Venues after eligible Bookings. Reviews must be honest, based on real experience, and free of profanity, personal attacks and irrelevant content. We may remove reviews that violate these Terms. You may not offer or accept compensation for reviews, or post reviews for a Venue you own, operate or compete with commercially.
12. Intellectual Property
The App, including its design, code, logos, name, graphics and content, is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to install and use the App for its intended purpose. You may not copy, modify, distribute, sell, sublicense or create derivative works from the App except as permitted by law. You retain ownership of content you submit (such as venue images, match details and messages) and grant us a worldwide, royalty-free license to host, store, reproduce, adapt and display that content solely to operate and promote the service, including showing venue listings in the App and related marketing materials.
13. Disclaimers
The App is provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free or secure. We do not endorse any Venue, Owner or Player and make no warranty regarding the quality, safety, legality or suitability of Venues, Matches or user interactions. Nothing in these Terms excludes liability that cannot be excluded under applicable Egyptian law, including liability arising from gross negligence or willful misconduct.
14. Limitation of Liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data. Our total aggregate liability arising out of or relating to the App and these Terms is limited to the greater of the total fees you actually paid to us through the App in the three months preceding the event giving rise to the claim, or five hundred Egyptian pounds (EGP 500). This limitation does not apply to our obligation to process refunds owed to you under section 6, nor to liability that cannot be limited by law.
15. Indemnification
You agree to indemnify and hold harmless E7GZ, its affiliates and personnel from claims, damages, losses and expenses (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your conduct in connection with a Venue, Booking, Match or chat, except to the extent caused by us.
16. Suspension and Termination
You may stop using the App and delete your account at any time. We may suspend or terminate your account immediately if you materially breach these Terms, engage in fraudulent or abusive behavior, fail to settle amounts due, or where required by law or authority direction. When an account is terminated: confirmed Bookings already paid may be honored or refunded according to section 6; your license to use the App ends; sections that by nature survive (including intellectual property, disclaimers, limitation of liability, indemnification and governing law) remain in effect.
17. Governing Law and Dispute Resolution
These Terms and any dispute arising out of them or the App are governed by the laws of the Arab Republic of Egypt, including the Personal Data Protection Law No. 151 of 2020 and the Consumer Protection Law No. 181 of 2018 where applicable. The parties will first attempt to resolve any dispute amicably by contacting e7gzsupport@gmail.com. If the dispute is not resolved within 30 days, the competent courts of Cairo, Arab Republic of Egypt have exclusive jurisdiction, without prejudice to any mandatory consumer forum rights you may have under Egyptian law.
18. Force Majeure
Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, epidemics, government action, war, civil unrest, labor disputes, utility or internet failures, or large-scale cyberattacks. This section does not excuse your payment obligations for Bookings already consumed.
19. General Provisions
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid one closest to its intent. Failure to enforce any provision is not a waiver of future enforcement. You may not assign your rights or obligations without our prior written consent; we may assign ours in connection with a merger or sale of assets upon notice to you. These Terms, together with the Privacy Policy and any rules displayed at checkout, constitute the entire agreement between you and us regarding the App.
20. Language
These Terms are published in Arabic and English. In case of any conflict or discrepancy between the two versions, the Arabic version prevails and governs. The English version is provided for convenience.
21. Changes to These Terms
We may amend these Terms to reflect changes in the service, pricing, technology or law. Material changes take effect no earlier than 7 days after we notify you through the App, email or other reasonable means, except changes required by law or urgent security fixes which take effect immediately upon notice. Continued use of the App after changes take effect constitutes acceptance of the updated Terms. If you do not agree, delete your account and stop using the App.
22. Contact Us
Questions about these Terms can be sent to e7gzsupport@gmail.com.